Andrew did a great job keeping me up to date on the progress of the repairs. I really appreciated that.
Laura was amazing. Her customer service was above an beyond the call of duty.
I will definitely be back.
Quick response, extra effort to find loaner car!
Thank you Bridget for taking care of my needs when I was in yesterday! Have a wonderful 4th of July!
Gail
Bob was friendly and accommodating.
As told on the phone and as expected Andrew Delivers !
Service was tremendous. I was told it was going to take 2 to 3 days and then work was completed within one day. I had extended warranty which paid for a rental car and I was told I was going to get a Ford edge even though I brought in the Ford Explorer but they were able to find me a Ford explore to use. You put five star Ford to shame in service. When I took my car to five star Ford I had to look around for a service rep. When I came to Grapevine Ford I had three different service rep people come up to me within five minutes trying to is to assist me. Feel free to use this endorsement of great service.
Jody kept me informed during the entire process of my car being in the shop!
A definite positive response
I returned to the Ford dealer for service after discovering my oil appeared to have not been changed after taking it in March 11 for service. Oil was black after 3,000 miles of operation post recorded change. Additionally, oil was low. It was confirmed by service that I wasn’t burning or leaking oil, and hitch leads to the oil not being changed. On top of that, I requested a full synthetic service, and instead received a conventional/synthetic blend and was not notified. The transparency of this department is lacking and is embarrassing. After my inquiry and concern, I would have appreciated a response that was not an eye roll or one of being inconvenienced.
Alfredo was beyond professional and took truly great care of me and my vehicle. We’ll be coming back to him every time. Nick H
He was amazing and so kind and very warm, not the typical sales guy or service guy!
Excellent customer care demonstrated by Bob Leininger...thank you!
Very professional. Answered all my question exceed my expectations.
Jason is completely amazing and fully attentive
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