Alfredo was attentive about answering questions as well as providing service. I do have a suggestion for the dealership. The waiting area has comfy chairs and ESPN. And a cafe. The cafe is great. A nice addition would be some reading material. The only thing available was a map of TX.
From checking in to checking out and everything in between, it was easy, fast and efficiently handled.
Always a great job by Andrew assuring all service needs will be completed.
Alfredo's assistance was excellent and he promptly managed my vehicle service. He fully explained what was needed and met all requests efficiently. Thank you.
Josh has excellent customer service skills. I would come back and have him as my service advisor.
Best Birthday gift ever.I LOVE this place. I once saw a movie about a place like this Willy Wonka and the Chocolate Factory everything looks so great. Best service I've ever had.
Andrew was very friendly and open like he always is and took his time explaining what was wrong and what they did to fix it.
Alfredo is great and so was Pete
Eddie did a good job communicating on the status of vehicle.
Miguel was great. He always kept me informed on the progress of my vehicle and was very courteous.
Very professional and helpful. Thank you!
Great Team of Smiles! Always a Great Experience!
This was my first time to the dealership for service. Very polite. They were very busy but Jason took time and answered all my questions. Very professional.
Extremely satisfied with the experience.
Josh did a great job in every respect - his communications were excellent, he explained all of the options and helped me make informed decisions regarding my vehicle, and he was able to get me out on time!
Jody is the best!
Organized, fast and very nice person!
She always get the job done in a day with my Ford Explorer. I highly recommend her!
Thanx Jody, see you soon.
It was a great experience
Pete Roshell and staff represent the Grapevine ford dealership very well. Excellent service department.
Alfredo really goes above and beyond. I had to drop my car off while I was out of town and he stayed in touch with me constantly through the process to update me on everything that was going on. He always does an excellent job.
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