Timely service and delivery.
I simply appreciate Josh, for his knowledge and expertise, will definitely love to have him working on my car when ever we return for our vehicle maintenance.
Eddie did phenomenal work to ensure our repairs were done right. I'll buy my next Ford at Grapevine Ford simply because the Sevice department is that good. Thank you Eddie!
He's the man!! Even though the service department was closed he made sure I was taken care of so that I did not have to come back! It was amazing!
Pete always takes care of me and keeps me coming back!
Eddie kept me posted on vehicle's progress through out the day. He was very polite and sociable.
Work was completed timely.
Jody is great!! Thank you!!
Excellent customer service.
I dropped my Explorer on Saturday afternoon for a Monday morning appointment. The issue I brought it in for was not able to be duplicated. I don’t have an issue with that. I do have issue with a maintenance service that was recommended to us that we just had done in March elsewhere. We were also upset that we weren’t notified of a safety recall on our model. The service manager that my husband spoke with said the car would be ready at 11am on Tuesday. Upon arrival at 1pm they said it was in service and wasn’t ready. He asked to know if it would be soon as he had a ride waiting outside and that service agent (not McPhail) had a disrespectful and very dismissive attitude. We ended up coming back to get the car around 5pm due to this. We have used Grapevine Ford for the last time.
Kevin always provides exceptional service.
Very timely, efficient, and friendly customer service.
Bridget has always been very helpful to meet our needs with any problems we have had. I have great confidence in her and her abilities.
Jody was great. Took care of everything for me after many attempts trying to get my issue resolved with the service department.excellent job.thank you
Pete Roshell was excellent to work with. His expertise dealing with the work on my truck was excellent. Pete is an asset to Grapevine Ford. I am a Grapevine Ford customer forever.
I was extremely satisfied with Pete’s customer service this past Saturday morning. It seemed like a very busy morning, but Pete was on the ball and addressed my needs in timely manner. From now on I will select Pete as my Service Advisor when I get me vehicles serviced.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social