We have the grateful experience special Eddy sauceda thx
Alfredo has always gone the extra mile for me, every time I’ve come on with one of our three vehicles.
My vehicle was in for a variety of small service issues and Jodi was extremely attentive throughout the process. Thank you Jodi.
She was very pleasant and courteous very pleased with the hob she had done on ne wifes car.
Very polite and friendly.
Things went wrong when I started out, but Alfredo fix things for me. Wash didn’t work, misunderstood how the Zak tech works, was very disappointed. Not aware of No Zak tech Wednesdays. Cashiers were very sweet, even gave me a rose. Drivers were ready to take me home, always such a good shuttle service. You sure know how to put together a successful team. Thank you.
Everyone at the dealership was very helpful.
Fast friendly service????
I’ll be happy to fill it out
Robert does a great job taking care of us. Every since I bought my truck he's always been there to help us. I wouldn't want another service man but Robert. When I call he always make room to take care of us.
Laura Benavidez was instrumental in obtaining a re-tracks cover for my Ford F150 truck at cost and had it installed no cost to me at Grapevine Ford. This was in spite of the fact I had no warranty or guarantee at this point in time as the warranty had expired after the first two years. My former retracts was a total loss and had to be removed. This was far over and above the level of service anybody could possibly have asked for.
The fellows in the parts department also deserve a special Ed a boy for their professionalism and ability through Joel and my two obtain a part as quickly as they could. Retract parts are hard to come by now and they had to order an entire re-tracks cover for me.
I responded to Jason's message and explained that although we were treated w upmost courtesy by all Ford employees, the problem was not solved. The "flapping" noise is still evident when driving 60+ mph. We would like to bring the car back to see if the problem can be fixed. We can be reached at ****-****-xxxx (Pat) or ****-****-xxxx (Tom)
Thank you,
Tom and Pat Beasley
Alfredo was helpful and courteous.
Eddie Sauceda was outstanding! He works hard for his customers, and he is very competent in his field.
Thank you Mr. Sauceda
Aaron McBride was great. Thank you Aaron.
Tyler, keep up the good work.
Josh is an awesome Ford Service Manager! His people skills are amazing!
Aaron is diligent, professional, and personable. He communicated the status of my repair regularly without having to be tracked down. I will continue to request Aaron as my service advisor in the future.
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