Had to bring vehicle back for AC not cooling. Josh indicated it was operator error. I will go along with that now but I still question the AC cooling I will give it some time. I do appreciate the promptness today when we wanted to go back to Hamilton. My husband who has stage 4 cancer was admitted to Baylor Grapevine this afternoon/evening so we did not get to go home. Thank you Josh.
When I made the appointment I found out hours later after I dropped the 2019 F250 off that my scheduled time wasn’t a maintenance appointment but only a drop off. I can’t be without my truck for more than a few hours. So nothing was accomplished. Jason was extremely professional. The person I spoke to initially on the phone should have explained the process and when it was to actually be worked on.
Pete was the best. Friendly, knowledable and helpful. Top notch employee.
Pete was awesome! The team got my car taken care of in much less time than anticipated and everyone was very kind and helpful!
Aaron is great and one of the reasons I continue to bring my Truck back to Grapevine Ford.
Bridget Aley does a fabulous job keeping me advised of what's due to be done on my vehicle.I love her low key, not pushy Demeanour. She has such pleasant personality. It's always a joy to do business with her.
My service rep Pete was great
Pete was very professional and made sure I was happy.
Tyler was very professional.
Eddie is a great employee and a great team member and I think he has a good future in the car industry. He works hard on the jobs he has in hand.
Josh showed Excellent customer service!!!
He was quick, courteous and helpful. I give him an A+
Dealing with Aaron is great.... I'm disappointed that Ford doesn't offer a loaner when performing recall work though.
Not Laura’s fault....but not a single Manager or Assistant Manager or any Manager of any kind was available to discuss my situation this afternoon on the phone after I left. I’ll find another service department in the future.
Pete was amazing!! I called before came in and was told it would be 30 minutes when I called. When I first walked in I was told hours. Thanks to Pete and his effort of caring. He was able to get me in and get my car down in less then 60 minutes. Thank you Pete, and continue to be great!
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