Bob was great as usual
He kept you informed
Checked on your car
Let you know when they would be finished
This,
Bob
Pete was great! Personable, knowledgeable, and kept me informed about when my car would be ready and how much the work would cost.
Pete was fast and friendly. He wasn’t pushy with trying to sell me additives or services. But he brought everything to my attention and let me know how much things would cost. Great customer service!
Jody was great.
The tough part for me was dropping my car off on Tuesday, and the tech not looking at it until Friday.
Also, the tech said they didn’t see anything wrong with the transmission but I don’t believe it’s supposed to shift they way it currently does.
Pete goes above and beyond for his customers!
Pete answered all of my questions and made suggestions that will take better care of my car. I will continue to seek his advice!
Eddie Sauceda was great, he was very attentive and helpful. We are just not happy with your pricing,I just replaced the part that I was missing and it cost me 30$ when you wanted to charge me $590 for that to be replaced. I just don’t get it when I just brought it in for a recall.
Very happy with the workmanship
Aaron is the BEST!!!! Very knowledgeable and trustworthy.
Recently, I had my oil and tire rotation done at your facility. Your Service department did an excellent job as they always do. If I highlight a problem that I would like to attend to. They always do an excellent job.
Thanks.
Painless visit. Plenty of notification on the status of my vehicle.
The service team always does an excellent job of making sure my car is ready to go and operating correctly. Only place I’ll ever go for service is at Grapevine! Ford!
They don’t fill up my def and rotate tires and fix front parking sensor I left the truck today after was here 1 week very desappointment with the service
Bob was excellent. 5 stars. Thanks Bob!
Tyler was unavailable when we arrived, but Andy Wagner helped us get our Edge worked into the days schedule. Excellent customer service and we were out in a little over an hour. No one but Grapevine Ford touches our Edge. Thanks again.
Very happy with the service
I appreciate Andrew for his service. He was polite and conducted himself professionally.
Great customer service. Attentive.
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