Miguel, was thorough and professional. He provided me with timely updates on the process of my services. He called on several occasions after the return of my vehicle to ensure all was well.
Appreciate the great service
Andrew is always professional and punctual on every appointment I’ve ever made with him. Won’t use anyone else and I drive from Mansfield to receive his excellent quality of service.
Tyler did a great job accommodating my schedule for service . I will definitely be contacting Tyler for my service needs.
I like that I always get good service and the facilities are very nice and clean
Daren was awesome. Always customer focused and very nice to work with!!!!!
Excellent care of my needs and desires, Pete went out of his way to insure that my car was taken care of and that nothing was missing or unfinished.
Fantastic service! Pete kept me updated throughout the process. Always a great experience. Thanks!
Everyone in the service department went home while I was in the waiting area waiting on my car. When my keys are car were found, there was no documentation to support that the oil change and tire rotation was completed. Also, the car wasn’t washed. Finally, there was a work order form sitting on my dash and it was not filled in. There was not a tech name on it, more was there a start/finish time. Also, the part of the form indicating the services to be completed was also left blank. Basically, I sat waiting for 3 hours and left not knowing whether or not the oil change and tire rotation work was completed.
Excellent Zaktek service, done in less time than quoted. Thank you to Pete, Andy, Tyler and all of the Quik Lane staff. My car looks awesome!
Pete was awesome as always. He set up my appointment, was waiting when I got there, and took care of everything smoothly and quickly.
We came into the dealership on a whim for a bad battery and Pete took care of quickly! Thank you Pete!
Service says car drives fine. It does not, When I hold steering wheel drive in the position to drive car straight in lane, the car floats around like a boat. I do not move steering wheel to the right or left, not even a little bit, but car floats out of straight line; goes toward right side of lane mostly and to the left. Service says they can’t find anything to fix problem that my warranty would cover. I don’t care if it’s covered or not. I just want to find out why car floats around and veers out of a straight line when I din’t move steering wheel at all. I am not going to stop insisting car floats and there’s too much play in the steering wheel. It needs to be tightened so I can control car and make turns without going out wide and floating around. I don’t care if it’s under warrant and I have to pay. Need a very experienced person to figure out what to do to fix my car:
I will have my daughter bring her car to be serviced with Mr Shannon. Already discussed dime thing we will do with both my vehicles...will have this scheduled in the next few weeks
Excellent customer service!
Jason was very diligent to find the issue. I really appreciated his efforts and communication with me. From a customer perspective, when the problem will take several days to resolve, communication is the second most important thing next to getting the problem fixed. I have owned 4 mustangs and Grapevine Ford is the best service experience I have had. Everyone was helpful from Holly at the service desk, to the complimentary shuttle The car wash was also a nice touch. Big thanks to Jason and the technician! I plan to use Grapevine Ford going forward even though it is a little farther away from my home.
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