I am so Happy I have Jody as my Service Advisor. She is so wonderful and easy to work with. She kept me informed through out the repair cycle
I am so Happy I have Jody as my Service Advisor. She is so wonderful and easy to work with. She kept me informed through out the repair cycle
Pete was extremely courteous and professional. My car was finished at the time promised
I appreciate the great service and the quick turnaround.Thanks Pete!
Jody was awesome! She took great care of me and helped get the recall on my vehicle taken care of
Car isn’t ready yet so I can’t evaluate Matthew’s service. However, I bought this vehicle in January. It’s now the middle of March. I’ve driven it maybe three weeks in total. The rest of the time it’s either been in the dealership for service. Due to lack of communication between sales and service, I had to take my car to the dealership three times before service kept it for repairs. I explained the issues a dozen times to half a dozen people. They tried to charge me for complimentary work. The main issue wasn’t fixed (by Nissan) the first time so I had to return again. All work wasn’t completed in the first two-week period so I had to return another time to have paint work done. Very poor experience that could have been avoided with better communication and planning between departments.
Got me in and out faster than expected! Great work.
Always impeccably great communication and expedient customer service.
I would like to say thank you Bob for the service.
Oil change still not preformed after vehicle being there 3 times
Tyler is the best service advisor I have ever had. Grapevine Ford is lucky to have him
Pete was great. Very attentive and kept me informed with status reports. Great experience.
Was a fabulous experience from start to end! Everyone was super nice! Pete was awesome ! Kept me in the loop with the entire process! Very friendly
Great communication and follow through.
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