Jody was great. Only disappointment was discovering my pocket change bag (crown royal bag) was depleted. My fault for leaving in my center console but does not make theft right. I was not looking for anything other than notifying management so they can ensure it does not happen to anyone else. They made it right by granting me a complimentary oil change. Jody was empathetic and apologetic. A+. Again, you should not have to worry about theft and I blamed myself for leaving change in my truck but then again, I should not have worry about someone going through my belongings.
Heath listens to customer’s problem and needs. He is straight forward with no nonsense. I’m 100% satisfied with Heath’s service.
Heath was very communicative and I felt he listened to my concerns.
Was happy with the short wait time for service
So convenient. The service msnager, Bob, is very professional and thorough.
Best service advisor ever!
Pete was great. Vehicle was finished quickly.
Pete is awesome!
Excellent communication
Great communication, appreciate that a lot .
I appreciate that Mr. Roswell walks me out to find my car & always takes a minute to remove the paper used during the repairs to protect the interior of my vehicle. He is the only service representative at Grapevine Ford who does that extra step of customer service.
She’s awesome and the reason I continue coming to Grapevine ford for my Maintenance
Service was great! Great team at Grapevine Ford as always!
Heath was great!! He was professional, funny and personable.
Thank you so much for your excellent service!!
Tyler,as always, took great care of me and my truck. The Lyft service makes using Grapevine Ford the most convenient location to service my truck.
Chris was very knowledgeable and courteous
I would recommend him to my friends.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social