Prompt, efficient and effective, effortless experience, thank you
Jason is very professional, courteous and a pleasure to deal with.
Alfredo was clear on describing the problem and what was needed for repair
Excellent service this time
Josh handled my Zaktek application perfectly and kept me informed all the way.
Bob and the team were great. Solid experience.
I’ve had very good service from y’all, no complaints, thank you
My experience with Miguel was wonderful! He made it stress free and fast.! I appreciate him.
Never met or saw Jody. Dropped off car at 7:30 am and car was not ready until aft 3:00 pm. Did not even receive a call regarding the status of my vehicle. I am completely disappointed with the customer service I received. On top of that the Lyft driver they sent left twice and finally the 3rd driver picked me up to bring me to dealership to get my car. I will more than likely find another dealership to have my car serviced at. The young ladies at the front did not speak and were not very personable. Just no good customer service skills at all.
Eddie took care of us despite our vehicle having to be dropped off three times. I appreciate the loaner vehicle and the ride home the first time I dropped my car off. Eddie kept me in the loop as things progressed. I would bring my vehicle back for servicing and give Grapevine Ford an opportunity to earn my business the next time I purchase a vehicle.
Thanks again Jody for taking care of me!
Great time, great service
Andrew Shannon provided the most thorough review of my vehicle upon receipt for maintenance that I have ever received since being a customer as of 2016! He included me in the walk-through and provided knowledge for my understanding. He is a man of word, and has followed through on everything he promised me.
Please award Andrew recognition he deserves, and help others on the team to rise up to his caliber. Thank you, Andrew!
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