Thanks for your quick completion. Andrew was awesome!
Daren D has been the best service manager I have ever dealt with. He deserves a special recognition for his customer care.
The Courtesy and Professionalism Andrew Shannon has is second to none when it comes to customer service at Grapevine Ford. Andrew is extremely polite, and you can always tell he genuinely cares about the customer and/or the vehicle issues. Treat Andrew good because you definitely have a keeper !!! Good, reliable help is hard to find these days. Need anymore explanations, please don’t hesitate to call me.
Andrew is great to work with. Professional and great customer service attitude. Great guy.
I think the problem is fixed but my MKC was in you service department for 15 days.
Tyler provided a very pleasant and excellent customer service, this will be my 4th year servicing my truck at your location and I look forward to taking it there in the future.
Very professional. Went above and beyond by having the team clean the whole car v justvthe drivers seat. The seat warmer was on when I got in so I didnt get cold. Nice touch.
Alfredo was very nice and kept me informed on the progress of my car
Alfredo was very informative, helpful and courteous. I was in got a rental and out in no time thanks to Alfredo. Thank you.
Allen C
Daren is the reason why I have bought 3 cars from Grapevine a Ford and get all my service done there too. He’s the best!
Quick and timely service. All concerns were addressed and fixed to my satisfaction.
Very pleased with the service. Pete does a great job as always.
The service received by your facility was the worst customer experience I’ve ever had. After your incompetent service department had my $85,000 Navigator for an entire month, they were only able to fix 3/6 issues. I still have to come back for another encounter to have one of the items fixed. I will never buy another Ford product again and will make sure everyone I know hears about my terrible experience at your dealership.
Pete, does a great job and will ask for him again on my next service
Brian is a great asset to you company!
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