Outstanding! Always kept me updated about the status of my vehicle.
Josh was great. Good comunication and did what i asked of him. Ive been to 3 other dealerships trying to get my car fix and he accually trying to get it figured out. Best service experiance out of all the dealership ive been to
Pete continues to be a great asset to Grapevine Ford. Fast responses, excellent communication and positive attitude on
display each day.
Bob Leininger was very nice and helpful.
Was very helpful.! Had mechanics keep looking and the problem was finally found and as of this morn the sensor I was having problems with did not come on. I will check again on Fri. Morn. Miguel Luna will know what I’m talking about.
Alfredo was awesome! Great guy!
F250 2019 first maintenance. Tires not rotated but said they were. After rotation tire psi not set. Anything else on the checklist not done? Discount coupon given to advisor Laura didn’t make it to my bill. I have been a customer for over 10 years and this is unusual in my experience. What’s up?
Everything met my expectations. Jason does a good job with each of my service visits. Thanks for asking.
Tyler was very polite and helpful.
Great service, very efficient!
Andrew was polite and willing to help. I did, however, have an issue with the service team leader/manager refusing to fix my issue under my warranty.
When Andrew tried to get my issue approved it was denied by Aaron, the service manager. Aaron was dismissive and lacked costumer service as his top priority!
My car is less than a week old and needed be aligned. He said since my wheels were aftermarket he would have to charge me. He continued to lecture me and about how he had to cover himself in case there was any other issue causing my car to get out of alignment. I had the aftermarket wheels put on by a different Ford dealership! I would also think that if there was in fact something else wrong it should be checked out to make sure the Ford product was functioning properly as BRAND NEW CAR!
I am a business owner and understand the concept of doing what is right for the costumer even when I have to go outside of what the technicalities and policies are. I drove over 500 miles to buy my car at another Ford dealership. With the service that was given to me by Aaron, I did not regret the extra miles and effort I made.
In the end, Mr Dickson, the operations manager, heard the situation and made it right. Mr Dickson took care of the alignment without a charge because he knew, not only was it the right thing to do, but he would have a return customer. I truly hope this comment has helped for future costumer service situations for Aaron.
This was my first time to have Miguel Luna as my service manager. I really like him and thought he did a very good service for my car. I hope he stays with the Lincoln side.
All perfect, professional, friendly and excellent, I will come back again.
Don’t appreciate being accused by Ford of causing my own brake/rotor issue due to my driving habits. This is extremely unprofessional behavior. I’ve owned many vehicles in my lifetime and this is the first time I’ve ever had major break vibration issues due to warped rotors. I actually currently own a Lexus as well and it does not have any break/rotor issues nor has any one of my previous vehicles. If you look at my service history with this Ford dealership, you’ll find I had this same issue back mid last year. I’m extremely disappointed with the way my break issue is being handled.
Once again Andrew (and Pete) we’re responsive to my requests. I have very high expectations from the service department and was very satisfied.
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