Grapevine Ford Auto Repair Service Center

Excellent x 3

Pete was fantastic! Direct to the point, knowledgeable, and friendly. I will request his services in the future.

Great service and quick. Thanks for the communication as it progressed. Very happy with the service.

Nice job, thank you.

Knowledgeable, courteous, respectful, results oriented, timely, He makes Grapevine Ford a company I like to do business with. He make your company look good.

Bob was great to work with! Very speedy.

Check engine light came back on 4 days after service.

As long as you have Daren Hayden we’ll go nowhere else.

Thanks

Quick, courteous service as always.

Handled in a very timely, professional manner.

I came in at 830a with an appointment and exact reason my car was there. Moved to 2 different sales people bc they did not know what my car repair was for. Attempted to reach my sales person from 330-430p. He finally responded and said car was ‘test driven’ (Most likely at 4p) with no answers so I had to get a rental car bc they did not perform the requested recall service yet. they attempted to put me in a smaller vehicle- checking the vehicle that I drove in might be helpful. Both the main service desk and rental car desks were dirty, paperwork and kid artwork everywhere, 2 open bags of chips, empty water bottles- it was gross. Told my salesperson to notify me before a certain time frame so I can go pickup my car but again a full day later to test it out. I declined the service recommended mainly bc I can’t spend another week with my car in the shop. He was not there at pickup, I had three luck size car seats and 4 people stood and watched me remove and install them on my own. Customer experience was lacking in most areas during my time there.

Did a good on what was needed.

The service was good and the representative was personable.

Thank you

Quick and professional

Bobs great to work with.

Aaron kept me informed. that is very important. thanks!

I’ve already rcvd the appraisal

Very friendly and professional