Laura was very friendly and provided proactive updates on vehicle while under repair.
Tyler was one of the best service advisors I’ve dealt with at the dealership. Additionally, I had a work commitment come up and was on a tight timeline and he delivered. Well done and thank you.
Great customer service. That’s why I keep coming back
As usual Byran was very punctual on returning my phone call & text messages, got my truck serviced as stated. Associates such as Bryan makes Grapevine Ford a better place
Aaron was fantastic. He first said my truck would not be ready for a few days and then he called me back the same day I dropped my truck off and said they finished the work the same day.
Aaron communicated very well with me throughout the day via text which works really well.
Pete was awesome, so sincerely concerned about having truck completed quickly and correct. He stayed in constant contact with me every step along the process of completion. Very impressed with his attention to my truck!!!!!!!
Great customer service. Way better than your Toyota neighbor next door.
Very happy great customer service
Josh is always very professional and always keeps me updated with all my vehicles. I would definitely recommend Grapevine Ford for all vehicle needs.
Jason is a true professional
Andrew did a great job. Class act.
Yes I’d give her 5 stars. Yet when I left my engine light came on?
I’ve had a rattle in my dash. This was the second time to try and fix it. We don’t drive much with only 10,800 miles and it’s a year old. We won’t know for a couple of weeks if it’s fixed. I appreciate everyone trying to fix this. Everyone in the service department are great.
She is what all service advisors should work towards, customer satisfaction and repeat business
She is always on top of it and makes a point to keep me informed. She does a great job!!!
Jason was very welcoming as I arrived. He was willing to listen to my issue with my vehicle and asked great follow up questions. He explained the process with professionalism and quickly got my truck back to me washed and ready. He showed me the beautiful facilities where I was able to have some lunch and wait comfortably.
Great job Jason! Thank you.
Andrew was very professional and helpful.
Will keep that in mind for the future.
Already spoke to the service manager after posting a negative review on Facebook. You have lost one customer, hopefully improvements can be made and wish you continued success
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