The service department has great customer service but i was not happy that the wheel weights fell off due to the tech not cleaning the dirt off the wheels before sticking the weights on.
Tyler is friendly, professional, prompt. I’m very pleased. Thank you Tyler.
I hope they appreciate your hard work.
Took a day to see my truck even after an agreed upon appointment. Not Jody's fault.Her responsiveness was great. When I pulled in, no one greeted me or guided me through the crowded lanes.1st time at Grapevinee Ford. It seemed difficult to the service advisor I found that my appointment was not "assigned too" them.
Pete did a fabulous job on my vehicle.
Tyler did an excellent job of getting me in and out quickly. He took care of my vehicle's needs in a professional manner.
Great service fast turn around
Andrew was awesome as always. Set up my appointment on his day off and always makes sure I’m taken care of promptly.
He is my go to service guy!!
Aaron did a great job, as did the techs, I’m sure. One thing that surprised me was that you don’t seem to have a system for knowing where a vehicle is. I had to come back the day I left my truck and no one had any idea where my truck was, other than “somewhere in the back, so you are welcome to drive around and find it, which ended up taking 10-15 minutes. Because it was in the Toyota overflow. Then, today when I came to pick it up, again no one seemed to know where it was , other than “maybe out front”, so Aaron and I walked around in the rain trying to find it, then it turns out it was in the back. Again, took about 10-15 minutes to find my truck. I think you need some sort of system to know where vehicles are.
She kept me informed all the way through the process. I will contact her in the future.
Andrew SHANNON is hands down a stand up service writer and did an excellent job. Fast, friendly, efficient
The only negative experience I had was contacting someone in the service department. I made several calls in 2 weeks before I actually spoke to someone.
Terrible service department
Miguel was very helpful and informative regarding my service needs.
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