Very good service and quick turnarounds
Service advisor was rude. No introduction. Didn't know her name. Extremely combative and not helpful or friendly. I will never step foot in your dealership nor will I purchase anything from you. There are other dealerships in town that will gladly accept my business. As I'm in the service industry and meet people daily.. I will definitely tell them not to visit your facility for service or sales. If your people don't want to be working during these difficult times then they shouldn't be there. It was clear in her attitude and demeanor.
He did nice work and kept me informed
My oil change was fast..... The waiting area comfortable and pleasant. Counter with outlets for my IPad.... And tv with comfortable seating. It's always great having my car serviced at Grapevine Ford... I couldn't be more pleased!
Pete was wonderful he is the only reason I would ever consider coming back to your store after the extremely poor service I have had consistantly for the last month. Pete single handedly tried to save my customer service experience, he is an asset to your company.
Alfredo has exceptional customer service and always takes care of me when I come into Grapevine Ford! He always has a smile on his face and willing to help with whatever your Ford needs are!
Josh is both knowledgeable and relates to customers well. I know as I was in business to business sales for many years.
Miguel was a consummate professional who provided world class service. You are lucky to have him assisting your customers in these trying times.
Pete took excellent care of me & my truck
Tyler is a pleasant friendly young man. He seems to love his job is an asset to the dealership.
Great job as always! Thank you!
Great service and Miguel was nice and informative about my car’s service needs.
Thank you for taking care of the airbag recall.
Hard to believe that a leaking cooling stem leak isn’t covered by my Ford or extended warranty. Also hard to believe I had to pay $75 just to have it looked at. I knew there was a leak but I was charged just to have that confirmed. I was also told that to have the hose changed and all of the other things added on it was gong to cast me $700. I fixed the leak with a $20 O ring and a YouTube video. You can probably tell I am not happy or satisfied.
Thanks Tyler for the great service
Tyler is great, friendly and proffessional.
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