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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Arletta G.
4 out of 5
4/13/2020
Pete is the face of Customer Service. He is great!
Larry R.
5 out of 5
4/13/2020
Outstanding service.
Douglas W.
5 out of 5
4/12/2020
Service advisor was excellent Kevin Magee
ERIC S.
5 out of 5
4/12/2020
Jason went above and beyond while communicating with me of my options. Keep up the good work Jason!
RUBEN R.
5 out of 5
4/12/2020
Thank you for the good customer service
Deb G.
4 out of 5
4/12/2020
Truck returned well within the promised time. I’d love to work with Pete in future.
David B.
5 out of 5
4/12/2020
Miguel Luna was extremely professional.
Eric C.
4 out of 5
4/12/2020
Pete did an Outstanding job today as the Service Manager! First Class Service. Please thank him on my behalf.
Joseph K.
5 out of 5
4/11/2020
Good service Did what was promised Thanks Joe
Ana B.
5 out of 5
4/11/2020
Well what can I say besides Pete provided me with amazing service and he took care of ALL my needs.
Asia G.
5 out of 5
4/11/2020
Bob was very professional, efficient, and nice!
Jaime V.
5 out of 5
4/11/2020
The best of the best!
Ruben R.
5 out of 5
4/11/2020
Awesome. Thanks
Patrick G.
5 out of 5
4/11/2020
Ok
OLIVER A.
4 out of 5
4/11/2020
I’d like to appreciate the excellent customer service provided by Aaron! It is always easy dealing with him and you can always expect that he will deliver on his promises - text updates, call updates, courteous and professional. Thanks so much for the way you show kindness and friendliness towards Ford’s customers!
Manasa R.
5 out of 5
4/11/2020
Good service
Mario G.
5 out of 5
4/11/2020
Jodi was great. She kept me informed and updated.
Cheri B.
5 out of 5
4/10/2020
I like Grapevine Ford, because the staff is friendly and professional and They are more than ready to take care of anything I need for my truck.
Ross R.
4 out of 5
4/10/2020
Pete is great
Carol T.
4 out of 5
4/10/2020
Bob is absolutely amazing. Even tho I now live in Frisco, I will continue to bring to him for service. What an asset to your company!!!

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