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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Greg H.
5 out of 5
5/9/2020
Thank you Pete! I appreciate your professional service.
Richard G.
5 out of 5
5/9/2020
Darren is always great so to work with.
David N.
5 out of 5
5/8/2020
He does a great job
Keith P.
3 out of 5
5/8/2020
I was completely happy with Jody. However I am in the service industry as well and to schedule a vehicle in for service and not know if it will get looked at for several days is complete bull! Don’t take the appointment if you can’t get it started at minimum the next day. People have to miss work and rent cars and you say you don’t know when you will actually get started. Oh let me get a rental for three days before you even look at my vehicle. Appointments need to be handled timely
GARRETT A.
5 out of 5
5/8/2020
Aaron was very professional and kept us updated.
Victoria B.
4 out of 5
5/8/2020
5stars!
James P.
3 out of 5
5/8/2020
You will receive a great report from me!
Timothy W.
5 out of 5
5/8/2020
Jason was great. In general service people in the auto industry have turned into second rate sales people, but Jason was very real and honest in his dealings, and I wish more would work the way he does. Great job Jason
Daniel M.
5 out of 5
5/8/2020
Jody has been great through the process and I appreciate all of her help.
Yuki O.
5 out of 5
5/8/2020
I satisfied with his professional service!
Brad W.
5 out of 5
5/8/2020
Great experience all around. Thanks.
Tanner A.
5 out of 5
5/8/2020
He did good
Sam C.
4 out of 5
5/8/2020
Tyler was very professional and keep me inform on when the Job was going to be ready and set me up with a shuttle for both directions. He also checked if I had any other service recalls. With service like that I will be coming back
Hunter J.
5 out of 5
5/8/2020
Great overall experience, will be going back for future services and purchases!
Henry O.
4 out of 5
5/7/2020
Laura is great! This is my second visit to Grapevine Ford with my current vehicle and I've had Laura assist me each time. Glad to be working with someone I can trust.
Paul W.
5 out of 5
5/7/2020
Service tech was polite & professional.
Michael R.
5 out of 5
5/7/2020
Got my car faster than expected. Thank you.
Tim N.
3 out of 5
5/7/2020
An express oil change should not take 2 1/2 hours.
MADALENE S.
5 out of 5
5/7/2020
Service was fast, Pete was fantastic and I appreciate the great service.
RICHARD A.
5 out of 5
5/7/2020
Excellent service, job completion when promised.

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