Service Center

Real Reviews From Verified Customers

Richard K.
5 out of 5
5/10/2020
Andrew provides great customer service. 5 ?? ????????
THOMAS S.
5 out of 5
5/10/2020
Exceptional customer experience! Thank you Jody and the entire Grapevine Ford team!
Josh S.
4 out of 5
5/10/2020
Bob is outstanding. I will request him from this point forward.
Jeffrey W.
5 out of 5
5/10/2020
As always excellent service provided by mr Andrew Shannon. I always come here and will continue to because of his outstanding service
Daniel M.
5 out of 5
5/10/2020
Bob is the guy who helped me, and he was great
Zanavia M.
5 out of 5
5/10/2020
Great service
JOE J.
5 out of 5
5/9/2020
Thank you Robert for getting me in and out quicky on a friday with no appointment. JOE J
Maria C.
4 out of 5
5/9/2020
Laura is always helpful to me . She takes care of all my concerns about the truck services. And she is always smiling and friendly! It’s so nice to be her customers.
Reid P.
5 out of 5
5/9/2020
Andrew Shannon always provides exceptional service.
Erick H.
5 out of 5
5/9/2020
Work completed under budget and earlier than promised. Thanks Pete!
Joe M.
5 out of 5
5/9/2020
Andrew provided great customer service from start to finish. A pleasure to work with.
Herschel B.
1 out of 5
5/9/2020
Tyler was great. However, one service attendant met a customer and his truck at the entryway to service garage prior to going in. Garage was empty but he kept working on the customer mirror outside instead of having him drive into garage. The rest of us sat outside for approximately 45 minutes before he decided to drive it in. No one came out. I walked in twice but no offer to help. As soon as he moved that truck and the rest of us pulled in people came out of their little cubbies offering to help. Ridiculous! Not Sewell quality!
Cassy G.
5 out of 5
5/9/2020
Miguel did a great job of handling all my concerns and an excellent job of communication! Thank you !
Steve F.
4 out of 5
5/9/2020
Awesome guy to deal with. Got my problem taken care of in a few hours that I thought would take days. Thanks to the tech that worked on the vehicle also.
Jeff H.
5 out of 5
5/9/2020
Pete provided top notch customer service, as always! Another relaxing and comfortable service visit. Work done as promised and when promised. Thank you Pete!!!
Justin A.
5 out of 5
5/9/2020
Great service
Penny G.
5 out of 5
5/9/2020
I appreciate the personalized service!
Ellie T.
4 out of 5
5/9/2020
I have been frustrated in the past when coming in for service, Andrew does a good job and is the most professional tech I’ve dealt with.
Solomon M.
1 out of 5
5/9/2020
It took over three hours to get a spare key made. Ridiculously long
Jerry C.
3 out of 5
5/9/2020
We will be back due to one thing. Communication! Its not hard, but several dealers don't grasp that concept. Andrew clearly does. Thank you!

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