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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Charles C.
5 out of 5
4/16/2022
Pete always provides great customer service.
Gregory S.
4 out of 5
4/16/2022
Special thanks to Heath and the trim team. They were able to get the rattle resolved, and it may sound petty, but it is like a whole new vehicle. Thanks!
Jose G.
5 out of 5
4/16/2022
Heath is great, very helpful and professional, he deserves 5 stars
Randall F.
5 out of 5
4/16/2022
Great service
Bernard C.
5 out of 5
4/16/2022
Great service. Thank you.
Kevin A.
3 out of 5
4/16/2022
Pete was very good but your part department should not do inventory at 7:30 am because it makes oil change last 2 hours. But Mr Pete was good of letting me know what was going on
ASHISH S.
4 out of 5
4/16/2022
Chris was just amazing. I really appreciated his candor and detailed explanation to the service offering. Other ford service centers should learn from this!
Randell B.
5 out of 5
4/15/2022
Daren Hayden has always made sure my vehicles are in great shape. Daren is a true professional!!
Jane R.
5 out of 5
4/15/2022
He has always taken very good care of me when I come in.
Gene M.
4 out of 5
4/15/2022
Did very well in tracking an repairing remaining issue at a very fair price
PATRICIA F.
4 out of 5
4/15/2022
Health really wanted to help and it seemed like parts were the problem in taking so long in service.
Aleksandr G.
5 out of 5
4/15/2022
Excellent????????
Marcia R.
5 out of 5
4/15/2022
Heath is always professional, thorough & customer focused. Much appreciated!
Rhea H.
5 out of 5
4/14/2022
Very helpful and kind.
Thomas M.
5 out of 5
4/14/2022
Great service
Minnette Q.
4 out of 5
4/14/2022
Heath stays on top of things and keeps me informed. He’s the BEST!!!
Gary G.
4 out of 5
4/14/2022
Aaron went above and beyond to get my issue with truck taken care of and keeping me informed throughout
JUANISHA G.
4 out of 5
4/14/2022
Christopher was super nice to wait for me to arrive (my appointment was at 5 PM and I called ahead to let them know I was 15 minutes behind but showed up half an hour late due to traffic). He quoted that he would be less than an hour on getting my state inspection done and sure enough it was done very quickly! I appreciate the quick service and being patient while I was running behind.
RICARDO O.
5 out of 5
4/14/2022
Christopher is always friendly and helpful. Very satisfied with the Grapevine Ford Quick Lane service.
Matt P.
5 out of 5
4/14/2022
Mr. Walker was kind, courteous and professional. Great experience.

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