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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
LUIS B.
5 out of 5
8/1/2020
Great customer service
Zach S.
5 out of 5
8/1/2020
Always great service. Thanks.
Stanley E.
1 out of 5
8/1/2020
Too long for a simple oil change. 75 minutes.
Timothy B.
5 out of 5
8/1/2020
Great work by Andrew!
Rob L.
5 out of 5
8/1/2020
All work was completed on time, Jodi kept me appraised of the progress of the services being completed....Completely satisfied with my experience as usual.
Thanhvan N.
5 out of 5
8/1/2020
It was a good and fast service, I am very happy i will always take my car here
Mike D.
5 out of 5
7/31/2020
Tyler was a true professional. We went over what was covered and deleted items not needed. I appreciate the care and service provided. Thank you
Dan D.
5 out of 5
7/31/2020
Quick attention and courtesy extended on our service visit. Thank you.
ROBERT G.
4 out of 5
7/31/2020
As always Grapevine Ford is my go to service place. My only comment might be a little higher level of communication from the service rep regarding status of service completion would be good. None the less Jason did a good job. I was treated well.
David B.
5 out of 5
7/31/2020
Pete is the best! The service is always quick and we’ll done!
Dennis L.
5 out of 5
7/31/2020
I appreciate Pete’s enthusiasm for customer satisfaction. Very friendly and efficient. My invoice was low. Pleasant surprise. And the free car wash was first class. I’m enjoying my 2019 Fusion.
Rod V.
5 out of 5
7/31/2020
Andrew and the team did a great job on my F-250. Completely satisfied
Craig W.
5 out of 5
7/31/2020
He is the best!!!
David B.
5 out of 5
7/31/2020
Good work Pete
Shelby S.
1 out of 5
7/31/2020
It took a week in a half which I do understand but I have brought Lincolns to a different dealership for repairs and a separate time for an oil change and every time I brought the car they detailed the car. I was expecting it to have at least been vacuumed during the oil change.
Jack M.
5 out of 5
7/31/2020
Pete is a true professional, got me in and out quickly & without surprisies
JAMES V.
5 out of 5
7/31/2020
Jason Scaff did a great job. Very professional.
JUSTIN V.
5 out of 5
7/31/2020
Amazing job!!
Christin T.
5 out of 5
7/31/2020
Aaron M. was the best. Very patient & honest ! Someone give that man a raise !
Joseph S.
5 out of 5
7/30/2020
Aaron did an excellent job in providing a quality customer experience.

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