Bob was very compedent.I hope he stays for a while
I have never had my car back to me looking and driving this amazing since getting it. I will be asking for Pete from now on!
I have tried to call and have left several messages with the staff to please contact me. I dropped my car off Tuesday and have received NO calls and NO information about the status of my vehicle. Please call me. This is terrible service. ****-****-xxxx
Jody "held my hand" (socially distant) thru the entire process, which I very much appreciated. She immediately responded to my nearly daily messages promptly & always very courteously. Thankful that I brought my car to the dealership!
Cracked windshield on a used 2019 Ford Raptor. Talked to several people at Grapevine, all said that a 3rd party will call me. It’s been 2 weeks. Not salesmen’s fault but service department is very disappointing. My callback is ****-****-xxxx
All details were taken care of by Pete and we are very satisfied.
Thank you
Pete always takes good care of me and my vehicle.
Jason is very thorough in letting me what is being done and what the projected cost will be.
Good communicator !!
Jody is great. I want her as my permanent service advisor.
Explained in detail. Fixed in timely manner.
I will no longer do business with you... worst experience possible. Couldn't have been any worse... and after they put special customer satisfaction people on the case it was still dropped. And in to of it all I asked for my tires to be rotated and t h e flat to be fixed...well i have an alert that my tire is low and it's still the same tire. Liars and terrible service. I hope this business fails I will do everything in my power to boycott your business.
It took too long even though I had an appointment. I wasn’t told that I needed a cabin filter or an air filter change. It was on the multi point inspection report that I got after I left. And the fluid levels were not topped off. My window wash fluid is not full and the orange liquid container next to it is below min line. And one of my tire psi was 32 so the tire psi was not checked on the tires. Makes me wonder what else they didn’t do.
Miguel was great at accommodating my needs and providing updates and seeing the process through to resolution of all service and repair needs.
Tyler always takes care of me. Exceptional service
Got my car fixed and working again perfectly
Service representative Tyler Jaquess was one of the most customer oriented service individuals I’ve ever had the pleasure of dealing with. Personable and knowledgeable Tyler is an absolute asset to Grapevine Ford.
Laura was phenomenal. She was kind and worked around my schedule. When the navigation was still not working upon my arrival, she ensured everything was taken care of right away. 10/10 would recommend Laura again!
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