Daren is a great professional with passion about what he does. He does everything possible to please customers. I am very satisfied with his service.
Mark Filler was absolutely AMAZING! He was very patient, kind and explained everything. My experience with Mark has been one of the BEST experiences I’ve had in a very long time! While I didn’t purchase my vehicle from Grapvine Ford I would recommend them to everyone based on my experience with Mark. Thank you!!
They were professional and courteous. Will be back!
My service consultant Tyler did a wonderful job explaining the recommended service for my 2018 Ford Edge. He was professional and kept me updated with the progress. Will definitely be coming back
I scheduled my vehicle to be picked up at 10 AM, because that’s what worked for me. The day of, I got a text from the driver that they will arrive at 9 AM. I said that did not work because I wouldn’t be back from dropping my daughter off until 9:30 AM. She said okay and that she would be at 9 AM. I felt very rushed but managed to get back by 9 AM, only for her to arrive at 9:30 AM.
Around 4 PM, I hadn’t heard anything yet. I responded to the text number asking when my car would be dropped off, but didn’t hear anything back. I called the service department and no one answered. I called again and left a message with a lady who said someone would call me back. I hadn’t heard back in an hour so I called again and finally got ahold of someone. Only to find out that my car had not been worked on yet and would be returned the following day. I was left with no car either. Bob called again letting me know they were working on it that night and it would be returned the next morning, and that he would call me in the morning to let me know when it would be brought back to me.
The next day I did not receive a phone call until the driver arrived with my car.
This was a very frustrating experience. I did not feel valued. I felt like an inconvenience to Lincoln. I was uninformed and left without a vehicle for 24 hours.
Jodi did a fantastic job! Kept us informed throw the process. Al Cruz
Shanon was professional efficient and great to deal with Excellent job made my visit a pleasure at Ford
Great service as always from Aaron McBride.
It is a challenge when phone calls are not returned
Tyler was professional, personable, and demonstrated servant leadership. His interaction with customers is one hardly seen with in customer service as he wants to get to know people...not just see a swipe of the card and said “have a good day”.
Pete was very knowledgeable and helpful in maintaining my vehicle at top performance! Pete has helped me before and I will make my future appointments through him.
Thank you Jason for the excellent, professional service you and your team provided. I just have to say I very much appreciate Grapevine Ford. My first car was purchased from your location in 2009, and I have used this location exclusively for my Ford maintenance while in Texas. Unfortunately, I had moved to California where I purchased my current Ford. I say unfortunately because the quality of Ford services in California are mediocre, and I had lost faith in the Ford family. But it was a refreshing experience to be back at Grapevine Ford for my tire replacement. Thank you for restoring my trust, and I intend to purchase my next Ford from Grapevine Ford only. Again, thank you!
Pete is always great, good communication, always there to take my call or return a txt. You guys will always have my service business.
Tyler was great and kept me informed.
Tyler was very knowledgeable, professional, and friendly!!! I’ve been a customer for 10yrs. And he really did a good job and was respectful of my time.
Andrew made this process very easy. He was very nice and kept me informed of what was going on with my car.
Very impressed with service manager!
He was great. There was a problem with the maintenance paperwork from the finance department but he helped me with it.
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