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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
David Q.
5 out of 5
10/17/2020
Great service and friendly staff.
Suzanne B.
5 out of 5
10/17/2020
Experience was excellent!
Tom C.
5 out of 5
10/17/2020
Very smooth process.
Diana P.
4 out of 5
10/17/2020
I have recently had more opportunity to spend time in the service department than I care to. However, all service team members I interacted with were polite, kind, courteous and willing to assist. Andrew made the entire transaction easy and pleasant.
JOSEPH D.
4 out of 5
10/16/2020
Thanks Tyler!
Taya B.
5 out of 5
10/16/2020
He was absolutely amazing!!!!
Betty V.
5 out of 5
10/16/2020
Tyler was very professional, courteous and helpful concerning my vehicle. The service I received from Tyler was wonderful. Thank you Tyler very much.
Delany R.
5 out of 5
10/16/2020
He was very helpful and accommodating. Thank you!
BRANDON H.
5 out of 5
10/16/2020
Good and fast service loved it!!!
Brian H.
5 out of 5
10/16/2020
Tyler was great with communication. Knew exactly how long the service would take and he kept me in the loop all the way until the end. Will definitely call Tyler again for my next vehicle service.
Matthew B.
1 out of 5
10/16/2020
Alfredo was great, absolutely no issues. However, two of my tires air pressure is 5 lbs low and I would have thought that the technician would have checked as part of rotation / inspection.
Melanie C.
5 out of 5
10/16/2020
Chris did a great job!
Khawaja M.
5 out of 5
10/16/2020
Miguel was great
Danny M.
4 out of 5
10/16/2020
Miguel did a great job listening to my problem. Diagnose the problem and find the solution
RICKY E.
1 out of 5
10/15/2020
Service was fine getting our vehicle inspected. But not getting "follow through " on another issue with the vehicle. An issue that has been ongoing for a few months now.
Dennise B.
1 out of 5
10/15/2020
Truck is now leaking from the rear differential
Leroy W.
5 out of 5
10/15/2020
Very well and professionally done always with my advisor Jody. Also every one there has been terrific!
Agustin H.
5 out of 5
10/15/2020
Tube una exelente atención gracias
Matthew T.
4 out of 5
10/15/2020
Miguel has been great. He’s been very responsive and good with updates. Even though Five Star Ford is closer to me. I will be coming to Grapevine Ford from now on.
Jeffrey L.
2 out of 5
10/15/2020
Wasn't sent a timely reminder to bring the car in and pays department could find a part for my vehicle.

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