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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
KEVIN H.
5 out of 5
12/22/2020
Tyler was great, give they guy a raise :) Merry Christmas ????
Sonya R.
5 out of 5
12/22/2020
Alfredo Zacarias, Jr. was very professional, courteous and respectful! He was informative and let me know exactly what was going to be done with my Ford. He was great!
Stephanie C.
5 out of 5
12/22/2020
Jody did a great job by showing great customer service. She was attentive and kept me informed. She was very knowledgeable and worked hard to make sure I got what I needed to get my car fixed and to ensure my account was updated properly as last time I was there it was not done. She is an excellent rep for your company.
FRAY M.
5 out of 5
12/22/2020
I always leave with a good feeling and job well done. Thank you so much for always taking care of me and my vehicle!!!!!
Don Craig.
5 out of 5
12/21/2020
Pete Richelle is a top notch service advisor. His customer We service is 2nd to none.
Rick R.
5 out of 5
12/20/2020
He’s one of the best at Grapevine!
CHRISTOPHER P.
4 out of 5
12/19/2020
I would be glad to give a review. Jody was terrific.
Robert K.
5 out of 5
12/19/2020
Chris was very professional and polite. Great service!
TOM D.
4 out of 5
12/19/2020
Miguel was AWESOME! This was BY FAR my best experience with Grapevine Ford! The service took MUCH longer than expected due to the need to work with our third party warranty service (Apex). Miguel stayed on them daily as needed to get them to complete their steps to cover the repair. Miguel was also very good keeping me updated on the progress. I’m going to ask for Miguel next time our F150 needs service! Take good care of Miguel!! He’s a good man and a great Service Advisor!!
Rich B.
5 out of 5
12/19/2020
Pete did a great job. Kept me informed throughout the process
GARY S.
2 out of 5
12/19/2020
Lack of communication.
Patrice F.
5 out of 5
12/19/2020
Chris was amazing, and did a great job making up for my wait time!
JEFFREY M.
4 out of 5
12/19/2020
Thanks for being there when my car needed you guys the most. Mr.Luna always made feel like I was talking to my FRIEND/NEIGHBOR next door. THX
John S.
5 out of 5
12/19/2020
I thought Chris was great. He was probably the best guy I’ve ever worked with there.
PANTHER (.
5 out of 5
12/19/2020
Daren is the best service man
HEATH G.
5 out of 5
12/19/2020
Andrew was communicative on updates on my car. No complaints at all!
Dub S.
4 out of 5
12/18/2020
Pete is the man!!!!!
BRETT J.
5 out of 5
12/18/2020
Thank you
Mike C.
5 out of 5
12/18/2020
Another great job by Pete Roshell!
BRYAN N.
5 out of 5
12/18/2020
Yay!

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