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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Renata S.
5 out of 5
3/8/2021
Everything went very well!
Matthew A.
5 out of 5
3/8/2021
Pete was really nice and helpful, my truck was returned clean and on time. Overall a good experience.
Jason D.
5 out of 5
3/8/2021
Christopher was very helpful. Thank you!
Sayan Enterprises.
5 out of 5
3/8/2021
Great service !!!
Tom R.
5 out of 5
3/8/2021
Chris was quite helpful; kept me informed and aware of service status and needs; and all requests were met. Thank you.
Gregory H.
5 out of 5
3/8/2021
As always, Pete is great.
James K.
5 out of 5
3/8/2021
Christopher was great!!!
Mike G.
5 out of 5
3/7/2021
Excellent service from Mark. He’s very customer oriented.
Gary H.
4 out of 5
3/7/2021
Pete is the best you have
Richard R.
1 out of 5
3/7/2021
The vehicle was not repaired. We just got the car this morning. We drove it and every time it reengaged from the auto shutoff the, it still lurched pretty severely. It doesn't seem like whatever they did fixed the issue.
Angela K.
4 out of 5
3/7/2021
When we arrived to pick up my vehicle (on a Saturday), we had to wait for the only service agent to finish with 2 other customers before we could pay out. It would be so much more efficient to have the young lady at the counter to cash the customer out instead.
Rob P.
5 out of 5
3/7/2021
Pete was excellent handling my service.
Scott B.
4 out of 5
3/6/2021
Very helpful looking up prior service to ensure proper maintenance.
DAVID K.
5 out of 5
3/6/2021
Excellent work, as usual.
Lane W.
5 out of 5
3/6/2021
Tyler did a great job communicating with me. Better than any other service advisor I have had at Grapevine Ford.
Ghassan G.
5 out of 5
3/6/2021
Mark Filler is an exceptional service advisor. Kept me posted on progress daily. On scale 0 - 10 : 10 being exceptional. Mark scores 10+
KENT A.
5 out of 5
3/6/2021
Alfredo was great!! Completely satisfied!!!
NATE V.
5 out of 5
3/6/2021
Alfredo was very professional and courteous
NELDA H.
5 out of 5
3/6/2021
Tyler was very helpful in getting me in quickly, setting me up with a loaner car, and getting my car out. Very satisfied with Tyler.
Richard R.
5 out of 5
3/6/2021
Alfredo is my favorite service advisor

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