I was not happy with the cost to repair rear window on my F150. It was complicated due to a aftermarket bed lid. But the window failure after only 5 years was bigger problem. I know know it was the source of water leaking in my cab. I had to dry with hair dryers for many days several times in Oregon and now in Texas. I figured out what was happening when I parked in driveway downhill. Parkin uphill minimized the leak. But when the window started whistling at 30 mph, I discovered the broken track and no seal on the window and it was the ROOT cause of a couple years of grief. I am happy Ford has stepped up to minimize cost of repair. Cost of repair is high due to aftermarket lid on the bed. Still, the time I spent peeling back and drying carpet, putting towels under the carpet and worrying about what would happen if I got mold and mildew was tiresome and worrying. Hopefully the window fixes the leak and carpet drys and all is good for another 50k miles or whenever I get tired of the truck.
Outstanding job by Jason, five star quality!
Mark did an amazing job and got my truck fixed and back for me faster than expected!
Literally zero communication. Had my vehicle for 2 months, not one update unless I called and waited on hold talking to everyone in the dealership to get an answer. Bailey never actually talked to me but sent me one text message. Terrible service for a new customer.
Pete did a great job! Thank you!!!
Mark was great and kept me updated thru the process.
Miguel was a pleasure to work with. Thank you!
Pete always does a first class job.
Jody took excellent care in helping me with my truck's CEL.. Thank you!!
Above and beyond Service experiences from Pete Roshell. If it were not for him, I would have taken my vehicle to a different Ford house for service as my last 2 experiences at Grapevine Ford were Horrible. Pete helped Give Your Service Department a "second chance" in my book. Thank you Pete.
Chris was very helpful and courteous. Thanks
Awesome service. Quick turn around
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