Very happy with the service.
Very courteous and informative.
Christopher Walker was very professional and has a good sense of urgency about his customers time. I will be coming back in the future for more preventative maintenance on my vehicle.
Miguel was timely with updates and kept me in the loop on where my vehicle was in the process. He was very friendly and helpful!
Pete Roshell has great customer service and he made to contact us every step of the way. He explained in detail the process and the expectations. We felt included in the process and didn't have any last minute hangups. Pete is a great addition to your team and he needs the recognition and compensation!!
Service was timely, professional and friendly. Greatly appreciated!
He did great. Communicated very well and pleasant to work with.
Another perfect service experience !!
Mark N
Christopher was awesome. Got me in and out as fast as he could and with great service. Good to see someone like Chris working at Grapevine Ford and will definitely be scheduling all my future services with Christopher. Thanks again
Pete was professional and friendly. Gave excellent service . He is an asset to your dealership.
Bob responded to my complaints in a professional manner and took care of my vehicle in a very timely manner
Alfredo was super polite and helpful. Very professional
Mark always kept me informed and up to date on everything! It means a lot to me as a customer to have that constant communication with those who are working on my truck. He had repaired everything I asked him to. There was never any pressure on anything. Great guy and an invaluable employee at Grapevine Ford. It’s because of him that when I am ready to purchase my new truck, Grapevine Ford will be my destination.
Pete, great as usual , thank you.
Mark was on top of it but the shop had a few guys out which caused some delay. I ended up needing to get my veh before they could complete the other repairs. I purchased the track arm from your parts dept and installed it myself. I also replaced front pads myself today.
Good service. Took care of the recall efficiently. Good experience.
I drive all the way from Irving to the Service department at Grapevine. It us hands down superior to other dealerships. Alfredo goes the extra mile to get the Service needed.
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