Tyler was very helpful, knowledgeable, and outstanding to work with...
It was very refreshing to have such great service.
Jeff
He has been the most helpfully associate to date that we have dealt with. I appreciate him taking the time to look up our car history and work with me on what needs to be fixed.
Quick, efficient, smart, and friendly. What more could you want in a service advisor.
Communication was great, and I appreciate the effort Miguel put into it. He did a great job.
Miguel did a fabulous job and communicated better than any service advisor I have ever worked with. I would want to use him anytime I need service again.
Christopher was very courteous and professional.
Christopher did a wonderful job. I am very satisfied with his service. It was 10 out of 10.
I had made an appointment online with things I wanted repaired from my recent multi-point inspection from a few weeks ago. I listed things on your appointment website and specifically omitted a front wheel alignment and tire rotation and balance because I was planning on getting new tires soon. So, Miguel inserted a major service interval and said it would be cheaper overall than using the discount coupons I had from Ford for transmission flush and brake system flush. I find that not to the case. I didn’t need to pay for tire balance and rotation labor charges and another oil and filter change that Grapevine Ford had just done.
Pete was able to get the back seat fixed . This has been an issue since I bought the truck- THANK YOU PETE! Service was quick and all communication was on point. Great job!
Pete always shoots me straight, delivers on his promises, and his guys do a quality job from a service perspective. You all have earned my business as well as any referral opportunity that comes my way.
The paint less dent removal was excellent. I'm amazed at how well the dents disappeared. Great job.
Pete was very professional!
Pete is great to work with. Makes service a fast and pleasant experience
Aaron McBride provided exceptional customer service. Good communication
Alfredo was attentive , very professional n knowledgeable. Friendly was a given . Ty
Overall, everything was fine. However, I was disappointed that the diagnosis took 3 days.
Pete was awesome! He gave me an estimated time and hit it perfectly.
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