I’m not sure where to start. The whole experience sucked. In fact it sucked so much that I left you a scathing review on Yelp. I will tell everyone I know how poor my experience was. If you give a **** have the general manager or the owner call me. ****-****-xxxx. I spent 2 hours in your dealership today to have less than 20 mins worth of work done. It was a joke and it was all due to a lack of focus and attention to detail on the part of my salesman. Your service dept did nothing wrong other than scar up the receiver on my truck when they cut the locking pin off. Your used car sales manager jumped in and tried valiantly to save the day. That kid deserves a raise.
Jason was exceptional in his commitment to providing a Five Star customer service experience. He was very knowledgeable and showed his sincere desire to be incredibly Professional and Personal in assisting me from start to finish. Outstanding !!
Christopher Walker was an excellent advisor.
Jody was great. Very professional and quick communicator ????
Best service experience so far with Grapevine Ford. I want Jason for ally future service needs.
Chris Walker was friendly and polite. Our car was taken care of in the amount of time is was suppose to be. We saw Chris working really hard for the customers since there was only 2 in that department
Jody was great and communicated quickly with great clarity throughout the process. Thank you!
Bob took good care of my car!
Only issue was the proof of inspection i left in the cup holder was missing. But i have another copy. So no problem.
Jason cares about his clients and I appreciate the support and knowledge he shares.
He did a fine job. Promote him immediately.
Mark has been great getting everything back working. Especially appreciate the regular updates that he provides!!
The service was as expected. Aaron was very professional and courteous.
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