Bob was great. I had several questions which he took the time answer completely. Thanks
Customer service was excellent. Getting an appointment and everything being completed quickly was surprising and appreciated.
Enjoyed the positive friendly atmosphere at Grapevine Ford
I pre-arranged an appointment to have my back up camera fixed, as It has not worked since purchase (I was to the understanding it was recalled in November. Also to have my left rear fender well fixed as it not in tact. Plus, during my appointment my Cosair was to have the Zantek paint protectant (as this is required every 6 months). I was informed prior to my appointment I would have a loan car.
Bob was not prepared for my repairs.. he did not have the replacement camera, did not have a loaner car and told me to not worry about the Zantek process that I could get it done when I return. His final comment was, he would call me to reschedule to get everything done and would have someone come to pick up my car at that time as part of the customer service agreement. I have not heard a word. The date I was there was April 22nd at 9:30 am I was to drop it off for a loan car. Very disappointing I have not even received an update or anything in follow up. Patty Wallace ****
Jody was excellent I will deal with her every time I need anything.
Thank you. Good job on my truck
I was charged for a loaner vehicle because mine sat on y’all’s lot for 6 damn days without being looked at. Terrible way to do business. I will be going another avenue to recover my money because of the complete cluster **** y’all have up there. I would like for the general manager to contact me and no one else
My Ford 150 was in the shop for 5 days and needs to be brought back in for the same reason. Check engine light came back on and is running extremely rough!
Great job!! In and out in 1 hour and 15 minutes
Good employees and good service
I have no idea I bought the truck Friday and we have not seen it since so I have no idea if I’m satisfied or not??
Mark was very helpful, polite, courteous, knowledgeable, A true professional.
Jody was great at working with me to get best pricing, communicating the service status, and remediating some service execution flaws.
Pete always does a great job
Alfredo was the best service advisor I could’ve gone to!
Pete is the man as always!! Always timely and constant communication through the service process!
Tyler exceeded my expectations! I’ve always gone to another dealership, but wanted to try this one! And it is amazing!! The care they take on my Mustang was second to none!
And, the dealership caters to people - great lounging and working spaces and can’t wait to see the Mustang Cafe reopen! Tyler says the food is great!!
All in all, my first time experience was outstanding! I will recommend Grapevine Ford to everyone I know! Happy customer!!
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