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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Lee L.
2 out of 5
6/9/2021
Not a big fan of asking an answering service to have someone call me to inform me of the status of my vehicle. I also felt like we were taken advantage of. I will not take my vehicle to Grapevine Ford ever again.
Amanda K.
5 out of 5
6/9/2021
Jody and the rest of the team did a great job.
Willey G.
4 out of 5
6/9/2021
Miguel is an outstanding service specialist. He always keeps us informed of what is going on with our vehicle and is very professional. Miguel goes above and beyond what is required of him.
Timbo D.
5 out of 5
6/9/2021
Thank You for taking care of me
Robert L.
4 out of 5
6/9/2021
Great service thanks to Jason he did a great job Great work Jason
Michael H.
5 out of 5
6/9/2021
Na
Sanjay K.
5 out of 5
6/9/2021
Great service
Keller Na.
4 out of 5
6/9/2021
Kevin is great. Some of the best customer service I have experienced in a long time.
ROB H.
2 out of 5
6/9/2021
I am several vehicles and every time I bring my vehicle or do you guys it is absolutely the worst service, it’s like you guys half **** everything, I had a tire changed and bought a tire and you didn’t bother to put any of the tools back that I used to change the tire when I ask you to, the wash job you did was half **** you might as well just not even have done it I have bought two vehicles from you guys and I never will again
Jody S.
5 out of 5
6/9/2021
Jason was great
Clayton J.
5 out of 5
6/8/2021
Great as usual!
ROB W.
4 out of 5
6/8/2021
Miguel was professional and the service was completed on time. I appreciate his communication!
Douglas E.
4 out of 5
6/8/2021
Christopher was excellent to work with. I was in-and-out in under the estimated time.
William T.
5 out of 5
6/8/2021
Pete did a great job getting my car in and out.
ROBERT P.
4 out of 5
6/8/2021
Pete did a great job of getting me in and out in a timely manner and communicating progress to me throughout the visit.
Jay A.
4 out of 5
6/8/2021
No issues . . .
Cinnamon U.
4 out of 5
6/8/2021
Chris was very informative and a pleasure to work with!
Randy M.
4 out of 5
6/7/2021
The cupholders in the rear seat were not cleaned. But the rest of the car was immaculate! Looks like we drove it off the showroom floor!
Steve S.
5 out of 5
6/7/2021
Chris did a great job!
FEDERICO C.
4 out of 5
6/6/2021
Alfredo was a professional, kept me informed during the entire process.

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