Aaron was very helpful and followed regularly until my car was ready to pick up. He was very knowledgeable about my vehicle and explained everything to me from the results of the diagnostics report and the process of the repairs. He will be my go to add long as he is available.
I love your great service and kindness. That is why I have always come to Ford for all 5 trucks I have bought! Thanks
Daren Hayden is the biggest asset that grapevine ford has!!! Could not be more of a pleasure to work with, best fleet service manager i’ve ever dealt with…give this man a raise! Not only did he do a great job communicating, he went above and beyond and got my transmission fixed in just 1 day! Congratulations on a great job doctor hayden.
I made an appointment for 9 am. I took car in about 8:30 am. My car was not done until after 2 pm. Then I had to wait another 30-40 minutes to get ride to the shop because I had lost my arranged ride since my husband had to leave for work. I'm not sure what the purpose of making an appointment.
I trust Jason to keep my truck in top shape
Pete is always professional & courteous. Keep being you Pete. Makes the experience so much better. Thank you. Sir
He was friendly, accurate with my waiting time, and had my car washed. I’m looking forward to having him take care of me when I bring my Escape in next month.
Excellent Service as always!! Thank you!!
Pete & Al, thank you so much for always taking such great care of me every time I come into the dealership for service! You two are truly the best! I always look forward to coming in and seeing you!
BRIAN B
Chris was great and communication was there, truly happy I choose to bring my vehicle there.
Bob was terrific. He is why I come back.
Chris was a very good customer advisor.
Great Service Pete is efficient and kind
She very professional, and has great communication skills.
I’ll be back and would love to have her as my service manager.
Thanks!
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