Alfredo was courteous, informative and responsive.
I would give him 5 out of 5 stars.
Pete Roshell is an asset to Grapevine Ford. He’s extremely professional and courteous. Keep up the good work!
Bob is my best reason to get my car serviced with Grapevine Lincoln. He’s trustworthy unlike some of the advisors you have had in the past that caused me to go elsewhere.
It was very early and I always get additives, Robert Leininger was very attentive to my car history and reminded me. He kept me informed of the progress. Told me about my fob battery and where to put it should it go completely dead before I was able to purchase new batteries since they were out. My car is a 2016, well maintained by no one except Lincoln and they treated my car as if it was a 2022. Robert's inept customer service reminds me of why from Mansfield, TX I choose to come all the way to Grapevine although there's a Lincoln dealership closer to me. Grapevine, he should be celebrated on his customer service skills.
Jody was awesome!! Will be bringing both our fords to this location for future maintenance because of the service we got!
The service team did an excellent job getting our Lincoln taking care of in a timely manner. They were all kind and we appreciate them.
Aaron always provides great service.
He keep me posted on my vehicle and once finished
I was a little disappointed when I needed tires and only high-end options were in stock, but nobody else in the area had cheaper tires in the size I needed, so I guess I can't really blame y'all. Everything else about my experience was great, as always.
Heath is very accommodating and personable. My car service was performed expeditiously and professionally. I appreciated that my car was vacuumed out and washed.
Bob did an outstanding job!
Set an appointment to get a recall fixed. Dropped my truck off at 730am and by 430pm the truck had not even been looked at. I'll go somewhere else.
Aaron did a great job. As always. I did however think $800 for spark plugs was a bit pricey. I’m not a mechanic by any stretch, but I can change spark plugs in that truck in about an hour. I understand you have diagnostic equipment that I don’t have and labor is expensive. I get that. Still $800 for spark plugs seems a bit pricey. That said they did a great job and restored the truck to running like new again. So I’ll be back. Partly because I think Aaron takes really good care of his customers. Thank you
This was my first service here and everything was great
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social