Chris was very professional and helpful. Very friendly and engaging and most helpful. A good asset.
As usual Jody was friendly and helpful. I was very pleased with my service experience.
Excellent customer service. Thanks.
When making the appointment they were going to come pick it up then I received an email stating my appointment was changed to drop off. I called and they said it would only take an hour and they’d clean it.
Four hours later it was done and not cleaned. I’m a new Lincoln owner and I’m use to Lexus amazing customer service. I was very disappointed.
Love Heath - he always provides great customer service!
I was told 1 1/2 hrs for a oil change. After 2 hrs I ask how much longer. They said there was a recall but they did not have the parts. For business it should not take that long. That is hard for them to wait that long. They loss money cause they are not working.
Jody has been very helpful throughout the process. She has stayed in top of getting the work done to my vehicle. Unfortunately, parts that I need are on back order, which is inconvenient. But at least Jody has kept me informed of that and whenever the part comes in.
Very good service and follow up.
Thank you Pete for wonderful service
Alfredo clear and concise. He was personable and a real asset to Grapevine Ford.
Great job, quick and easy!
Very, accommodating. Not sure the recall items were taken care of.
Jody was great! Excellent communication.
Pete always takes care of me … and my truck.
Jody It was awesome and I will totally use only her if I have any problems questions or concerns about I'm taking care of my truck although it took a week and a 1/2 to look at it look at it as soon as it got in it got dand a goddamn fast and awesome technicians.
Agent Alfredo zacarias is super professional and provides good customer service without rushing the process
Enjoy the friendly and quick service
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