Grapevine Ford Auto Repair Service Center

He’s very good and attentive.

Aaron is the best!

Great job.

I have more oil leaking on the ground now than before you worked on it. Also the truck was in the shop for 10 days for a high pressure oil pump. It was 4 days before I knew what was wrong with it. Please feel free to contact me. Just a side note, I have spent around $5,000 with you this year on repairs. Jason M

Daren is great to work with.

Aaron was great, thank you for the awesome service!

Aaron McBride was great at keeping me posted on my vehicle.

Miguel did a great job!!

Very poor quality of service and the system in the car is malfunctioning

Very pleased with service and service team help all question answer timely Very pleased

Great job!

He is very professional and kept me informed about my car. He is a nice person and I am glad that you hired great personnel.

You never called me back to bring the car in for the needed repairs. I went somewhere else. Why would you send me a request for a survey. First time I have been disappointed in your quality of service. Not sure I will come back.

Judy was friendly, courteous, efficient and set realistic expectations. Great experience!

I saw many people in the waiting room be told when their car was ready. I played a game on my phone to pass the time and you guys were aware I was waiting in there . For some reason I looked at the time and realized it had been over 3 hours already and no one had come yet. I went to check and my car had been ready for an hour, minimum. What happened? I didn't receive a phone call either, but had not reason to check my phone because I was right there in the waiting room. Just to see if I'd missed it afterwards I checked, but there was nothing. I would appreciate being told when my car is ready. I don't have that much time to waste. And I don't appreciate being called "uptight about it". I had an issue with incomplete work in terms of monetary quotes and didn't even get to the fact that I was never told and left in the waiting room for an hour too long before being called uptight.

Pete the service advisor was top notch. He recognized that I live 55 miles from Grapevine Ford and got my truck our before the time he quoted and it was a great job! Please tell him well done!

Heath is great.

He kept me updated daily in the status and was great to work with.

Jody was fantastic!

I was at Lincoln not Ford.