Grapevine Ford Auto Repair Service Center

Excellent Service. 10+

Pete was amazing!

I was dissatisfied with Aaron for: 1. Nonchalantness towards the impact of leaving a vehicle for three+ days and not explaining if there were alternatives such as “getting it in line” and when it’s my turn to bring the vehicle up to get looked at. 2. The way he communicated the issue compared to what was on the sheet with mechanic notes. 3. Cost of repairs, he stated it would be $2,2-something, he gave an exact amount down to the penny. Then when he called to say the job was done, he added tax. As a consumer when I hear the TOTAL is ….., that’s everything. It is common that a person says plus tax if tax is not included. With the actual service: 1. The car smells like grease or oil. Not sure if it was spilled or what, but it awful and caused a headache. I left a voicemail concerning this and have not heard back from anyone. It was left on Saturday. 2. The dash was removed, which caused hand marks etc on the lower inside of the windscreen. It was not cleaned and is disappointing it was released back to me this way. My previous experiences at your service shop have been positive. This was a negative experience.

Pete proactively took steps to keep me advised throughout the process.

Mr. Heath Thimons professionalism and outstanding customer service was outstanding!! He is truly a great asset to your service department.

Jason always takes care of me and that's why I keep coming back.

Great service and very professional!

Jason was great once he became my advisor. The rest of the experience was not (over multiple departments in your dealership). Too long to get into over this type of platform. Feel free to call me if you really want to know the information about why the rest of the experience was not satisfactory.

Excellent service and great experience!

Pete was extremely proactive in communication and worked closely with service techs to expedite service of my truck. Very satisfied

Great job

Great. Service as always

Pete did a great job but more importantly he got in and out. I really appreciate that.

Heath provided prompt, courteous, excellent service.

Bob is great. Very welcoming, kept me up to speed on the process and the his service was terrific. I will always call Bob in the future.

Was not advised a quote Was not called about the status of my car Was not told the car was ready until I called Ford to ask.

Excellent customer service by Darren

Great Service

All good

Tyler Jaquess was the best service advisor I have ever met. He kept me informed twice daily. He was without a doubt a pleasure to work with. I know if you had more employees like Tyler you would have 100% satisfaction from everyone. Excellent job Tyler Jaquess….