Bob Always provides great service
Pete is great. Was told by sells I had to pay above MSR to get a new vehicle. I was planning on purchasing two new vehicles in the next 60 days and going to purchase Fords but after the “over MSR” comment I will know shop around. Lawrence T
Robert is consistently outstanding. He is very prompt, polite and professional. He always goes the extra mile and I fully trust his guidance on servicing my Navigator.
Pete hits it out of the park every time!
Service was exceptional. All staff was excellent to work with. Aaron was great to work with - above and beyond customer service.
Christopher did a great job. He got my service completed quickly and was very informative about my service progress.
As always Alfredo did a FANTASTIC job taking care of me. Very solid guy
Always a pleasure to have Chris Walker assigned as my service manager. Very professional and appropriately sets expectations.
Jody does a great job. She is very professional and understands my concerns.
Bob, Sandi, and Zach are the reason I have bought 5 cars there in the past 2 years.
Bob is top notch!! 150% professional 24/7!!!
My vehicle was indeed serviced to my satisfaction & thanks to Jodie. She was instrumental in achieving that!
I highly recommend the current, foreign phone answering is discontinued for your service dept. To facilitate good customer service, an on-site representative would speak volumes. I did not purchase my vehicle from you. However, your phone queue system sends a negative message about your dealership, in my opinion. It says the customer is not that important after the sale. I’m certain that customer retention is at the top of your list company wide and this would go a long way in achieving customer satisfaction.
Great experience and kept well informed!
Great service and friendly professional staff! Aaron McBride was so helpful and honest!
Fantastic Service. I stopped by for an oil change and was in and out in less than 30 minuets. Job well done to the Quick lane service. Very impressed.
Pete was extremely helpful today when my battery died. Employees like Pete is why I bring my vehicle to Grapevine Ford rather than other dealerships! Pete is a class act and I appreciate him helping very much!
The Service Manager Pete or the Techinician stole both of my drivers license with the old and new address out of my car.
I had to file a police report. They also refused to pull the video footage. They gave me the run around for 4 days.
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