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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Frank R.
5 out of 5
6/18/2022
Thanks Christopher, you got me in quickly and did a great job.
Jeff C.
5 out of 5
6/17/2022
Great job!!
Jeffrey H.
5 out of 5
6/17/2022
Awesome job from day 1!
SALLYANN C.
5 out of 5
6/17/2022
Na
Jowonnah M.
5 out of 5
6/17/2022
Heath, kept me up to date on my car. Great customer service, I’ll send my friends to see Heath.
Trever K.
1 out of 5
6/17/2022
Had car for a week. Didn't fix rattle in door. Had to order a part for my screen. Have never heard from them. They literally fixed Nothing in 6 days
CRAIG C.
5 out of 5
6/16/2022
Good job.
REX M.
4 out of 5
6/16/2022
Jodie has completely satisfied me n look forward to her helping me again . Ty Jodie
Christopher H.
5 out of 5
6/16/2022
Grwat job.
CHRISTINE H.
1 out of 5
6/16/2022
I asked for body work and it was ignored until 11 days after they had my car.
John F.
5 out of 5
6/16/2022
This was the best customer service experience I’ve had at Ford. Jody really went above and beyond.
Diana O.
5 out of 5
6/16/2022
Mr. Heath Thimons knows his job well. He is professional, helpful and friendly.
Dennis W.
4 out of 5
6/16/2022
Very pleased she did everything she said she would do and I will bring my future work to Grapevine because of her. Dennis W
MICHAEL D.
5 out of 5
6/16/2022
Pete was great, well versed, and very easy to talk to. Pete will be the reason I go back for service at Grapevine Ford.
Troy V.
4 out of 5
6/16/2022
C
Patty D.
4 out of 5
6/16/2022
Excellent service Quick to respond Work done as promised Very personable!!
WILLIAM V.
2 out of 5
6/15/2022
Arron, is not my service advisor, he was only trying to help while Ana was on the phone. Dissatisfied with recent warranty claim repair as wrong/incomplete materials ordered. Thus, a return visit is required
ESPERANZA A.
5 out of 5
6/15/2022
Thank you.
Rose C.
3 out of 5
6/15/2022
I was upset about the cost when all that was determined was bad gas. Bob did decrease the amount for me but it was still high. He also did give me some gas and a loaner car. Thanks Bob
SHERILYN M.
5 out of 5
6/15/2022
Good communication by Aaron McBride

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