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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
James G.
5 out of 5
6/21/2022
The service and customer support are always amazing.
Steve C.
2 out of 5
6/20/2022
Absolutely the worst experience I have ever had at any dealership. Have someone who has some authority call me if you really care what happened. I will NEVER be back or send anyone I know in there
Greg S.
5 out of 5
6/20/2022
Alfredo has always taken great care of us. He is why we are extremely loyal to Grapevine Ford!
Karen B.
5 out of 5
6/20/2022
Heath was friendly and helpful. My car service was completed expeditiously and without problems.
Geoff W.
5 out of 5
6/19/2022
Thanks for a great job.
Williams B.
5 out of 5
6/19/2022
Robert was very helpful and got our car on the road again. Thank you. The Williams’
Williams M.
5 out of 5
6/19/2022
Bob has provided the best Lincoln service and experience in DFW I’ve had. I’ve worked with Bob multiple times and he has gone above and beyond to ensure my vehicle get the best service while explaining and keeping me informed during the process of service. He’s kind, efficient and provides top tier service.
JOE B.
1 out of 5
6/19/2022
The invoice was wrong when I arrived, and one of the services had not been completed. We got it taken care of but GF had my car for 10 days so I expect better.
Erick W.
5 out of 5
6/19/2022
Thank you!
IBIRONKE O.
5 out of 5
6/19/2022
Thank you
Jackie S.
4 out of 5
6/19/2022
Great experience with my oil change. Pete was kind and personable. He even helped me fix my broken key fob. I hope y’all keep him around he is a great asset to your service department
Carolyn S.
5 out of 5
6/19/2022
Outstanding. Thank you Heath.
Betty B.
5 out of 5
6/19/2022
He is always very helpful.
Dominick T.
5 out of 5
6/19/2022
Fast and excellent service.
Laura C.
3 out of 5
6/19/2022
I have a large amount of transmission fluid leaking out of the car. May have to bring it back if it keeps dripping.
ANTHONY L.
5 out of 5
6/19/2022
Great experience
ASHLEY B.
5 out of 5
6/19/2022
Heath was wonderful and I appreciated the service that was provided for my Lincoln
Brian M.
5 out of 5
6/18/2022
Great service, Christopher was attentive, helpful, and responsive.
Carol D.
5 out of 5
6/18/2022
Servicing my car today was easy and convenient.
Richard M.
5 out of 5
6/18/2022
Jody is great. Very friendly and communicative.

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