Thank you Heath for taking care of my concerns with my vehicle!
I've made several efforts in the last 24 hours to reach someone, anyone. My rep's phone mailbox is full and not accepting messages, the messages I've left through the main desk have gone unreturned thus far. My car is no longer driveable and is sitting in my garage. The sensors are apparently blocked, I'm guessing due to the Zaktek treatment which set off a non-stop series of alerts as I drove it home yesterday, and then as I tried to start it this morning to go to work, it wouldn't start. The lights flashed as though there was an emergency warning and the engine would not turn over.
Chris was very efficient and real nice
Grapevine Ford has always been professional, and courteous, and keeps me informed on the status of my vehicle when it is being serviced.
Bob Leininger is the best. Kudos to Bob for providing excellent service above and beyond expectations.
Chris was 110% terrific. Super nice guy, very professional, great communicator. He was very good at explaining the service my vehicle would receive, the services it may need going forward, and created realistic expectations. My truck was even done ahead of schedule.
Really great guy!
I waited 1 month for an appointment to get my car serviced. Then when I took the vehicle in for service one of the main reason I took it in for service was not addressed. I called back to tell the Advisor of the issue and I am being told that it will be 2 more weeks before I can get the issue addressed. This is totally unacceptable.
Service advisor Jaquess failed to provide me with an invoice or results of the MPI despite my repeated requests. I was most concerned with the condition of my brakes and wound up having to take my truck to an independent garage.
Alfredo in the quick lane was awesome and help with suggestions for additional work I would like completed on my next visit. He has earned my business and look forward to working with him in the future.
Awesome.!!! Had, great experience.!!????
Loved him he got right to my car and back the next day
Didn't fill my DEF fiuid 3 hours oil change
Christopher did a great job today. The only problem I had was getting a ride back to the dealership. It took me three tries to get in touch with someone at the cashier counter to find out why I hadn’t heard from the service. It had been 30 minutes since it was supposed to be ordered.
Aaron is always the best. So professional, great communication, everything is always perfect. You’ve got gold in him
It’s always been kind of baffling to me that you expect your customers to know who their service advisor is. I understand it’s probably for a personal touch or something but it’s just one more thing I’ve got to keep track of that I don’t know. Also my warranty was showing a suspended and instead of it being handled by the service team they made me go talk to the finance department. That could’ve been handled in an phone call and an email without bothering me while I worked and waited for two hours to get the tire patched. Also it’s a little frustrating that I can take my car somewhere else to get a dent fixed under warranty but I can’t get a tire patched anywhere other than the dealership.
Representative was fantastic, super nice, courteous, knowledgeable & helpful.
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