Thanks Rachel for making the experience painless
I think my charges were inflated due to the fact I used points. Example …. Last April I paid 157.00 for diesel filter change and oil. You people charged me 224.00. Something is amiss. The other charges were high after further review
Bob was very professional and kept me informed throughout the diagnosis and repair. Definitely would be back for future service and gives me a good opinion of Grapevine Lincoln.
Heath was exceptional in his customer service. His positive can do attitude made me feel confident in your dealership’s services.
Thank you!
PSI appreciate the Lyft rides home from and back to the dealer.
SUSAN A
They forgot to put oil in my car when they changed
Alfredo was so personable and friendly. He made my first visit to Grapevine Ford absolutely wonderful!
My service agent was great, I was able to get in relatively quickly when I called - the car didn’t take too long. But I was disappointed with the ZAKTEK - I don’t feel like the car was very clean or detailed for that aspect. I get better/ deep washes at my car wash.
My display shows the oil reset successful indicator. How do I reset it to display speedometer?
Exceptioal & unfailingly courteous are how I describe Pete.
Heath is one of the best service advisors I have ever worked with.
Aaron is excellent and takes good care of my van
Aaron is the best. I’m lucky he is my rep.
Excellent service! Pete is professional, thorough and time-efficient.
Thank you so much.
Miguel Luna is my go to service pro at Ford. Lose him and you lose me as a customer.
Pete was transparent and very cordial
Jason terrific and professional!
I appreciated Robert’s thorough job and explanation of the issues. He assisted with making the logistics run smoothly with little inconvenience. He is patient, friendly and helpful.
Bob Leininger provided exceptional customer service score, during and after the completion of my vehicle’s service at Grapevine Lincoln. Communication of the status of my vehicle was clear and timely.
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