Heath made sure all my questions were answered.
Very professional and timely
We were first working with Clay who apparently left Grapevine Ford while our vehicle was there to be repaired. I called multiple time over two days and each time I kept getting transferred to the voicemail of someone who is no longer there. Why did the receptionist not let me know that Clay wasn’t employed there and that someone else would be contacting me. That was very frustrating. Once Aaron took over he did a great job keeping us updated on the status of my vehicle and was wonderful to work with!! He called back when he said he would. He was very friendly and polite while explaining the situation with Clay. All around we were very satisfied with Aaron!
My second time working with Pete and he was just as great as the first time! Super nice, was able to get me in and out with no issues, and my truck looked great! Big thanks to Pete and all the folks at Grapevine Ford!
Waited an hour for a simple oil change, my truck was still in the queue, so got my keys back and left. An oil change should be done in 45 minutes or less. I will take my business elsewhere.
That car was driven 1.1 miles. This is not necessary for the service that was performed. Someone decided to take a joy ride in my Boss 302 Mustang. The car was also scratched while in service!
Hey y’all Daren is great. Dude has a fantastic personality and a really great demeanor. Not gonna lie, I got a little testy once or twice b/c my fleet company took forever to get the repair approved and I was tired of being w/o my car. Daren stayed in touch and let me know what was going on. I really appreciate him. He’s great with people. Give the man a raise!
Justin
I’m unsure who Matthew Bailey is in the Ford Dealership
Tyler did a great job to recover the work from Clay Remmert.
If I had to review Clay’s work this review would be quite the opposite. Clay communicated very poorly, never answered the phone or called back.
So Tyler keep up with your good work, I will contact you first in the future.
The recalls we told to me were completed and to come pick up my vehicle. When I got there Rachel had me sign the paperwork and gave me the keys and told me I could go get my vehicle and go. I asked her if she wanted to walk around the vehicle before I go and she agreed. We went out and could immediately see the roof rail recall was not completed. She never checked before calling me. I then had to wait while the recalls was performed completely negating why I dropped it off. I missed one hour of work due to this poor service.
Everyone was very helpful from the time I got there until I left. Christopher W. Was very helpful and took care of everything including setting up a car to use while my truck was being serviced.
Thanks!
Outstanding work by Mr. Heath. He did an outstanding job resolving the the tire issues on my vehicle. Couldn’t be more satisfied.
Great service! Miguel was easy to work with and very efficient.
Awesome Service experience.
Taylor took very good care of me and I hope y’all dealership appreciate the job that he’s doing because I do service is very important to me and without it the dealership would suffer and I would look for one that I could depend on Thanks
Screw holes in the air box are stripped out and the screws won’t hold it close, maybe the cause of the P0299 code.
Every time I bring my truck in…Daren always provides outstanding customer service.
Great job! Professional and courteous. Good communication.
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