Heath was fine but the problem I had is still not fixed
I appreciate Rachel continuously keeping me updated on my vehicle. She’s very pleasant, thorough, efficient. I will not take my vehicle to Five Star in Lewisville, I will continue to take it to Grapevine Ford. I feel confident in the quality, response, and customer service overall.
Rachel was fantastic and truly went above and beyond. Thank you Rachel!
Daren is the reason we deal with Grapevine Ford
The issue I had was that I waited almost 3 hours before I was told I had a nails in one of my tires AND then told the tire I needed was not in stock thus I left without having any work done and had to come back another day. It would have been better for a customer to be notified that the tire could NOT be repaired and would have to be replaced prior to waiting an INORDINATE amount of time for NOTHING. I didn’t understand the time delay as NO ONE was even in the waiting room except me. HONESTLY it makes me want to go elsewhere in the future simply because I don’t have hours to wait.
Miguel did a great job communicating and facilitating the repairs and information to me. My vehicle was in great shape when it was returned. He was very professional and kind
Jody is fantastic to work with. She is diligent and professional.
Great job, very very happy customer!
Great service every time! Pete Rochelle is a stand out! Excellent Ford Rep!
Always first class. I thoroughly enjoy working with Darren and have full confidence in both he and the Grapevine team.
Jodi McPhale has been great throughout my transmission issues.
Pete went above and beyond. And for the work they done I have never had it done so fast.Thanks Pete and all the guys that worked on it
Great experience, attention on the details, and gave me daily updates
I picked up my vehicle on Thursday 9/23 and was not given any repair paperwork for my records. Rachel told me she was still running time for warranty and could not print out any documentation of my repairs. I have texted her and emailed her twice and it is almost a week later and I still haven’t received my repair paperwork. I don’t know if she is still running time for warranty or not. She advised me that she would email me as soon as she finished running time. My vehicle was with your dealership for 10 days.
Aaron did a great job of following up with me on the status. Truck was as good as new when finished.
This comment has nothing to do with Jason my service manager, but more as a dealership as a whole. I made an online appointment and arrived at my allotted time, only to learn that it would be a full day before my truck was even looked at. I had not arranged for anyone to give me a ride home and had I known my truck wouldn’t be serviced until the next day I would have waited. Instead I had to find alternate transportation to work the next day and then find a way back to the dealership. All told I probably drove close to 85 miles out of my way because my “appointment” wasn’t really an appointment. Very frustrating.
Excellent supreme professional
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