Tyler was terrific ! Kept me informed every step of repair process ! I will always continue to use Tyler as my service advisor !
Regards,
Paul P
I trust Aaron each time I bring in my car for service. He treats us like his family & keeps us informed during the process each time. My husband now has dementia & we only have one car & Aaron helped us with Lyft drop off & pick up that made our recall service possible. We continue to bring our cars to Aaron & Grapevine Ford for excellent, caring service.because of Aaron. Thank you all!
Sandy & Bill McDaniel
Tyler really did a great job always keeping me updated when my parts got there and what time they thought it would be done but when it comes to the repair I was told that they were goin to replace both driver and passenger side lower control arm tension links and ball joints under warranty but when I got my car back and wanted to see the new jewelry I got it up underneath it and saw that they only replaced the passenger side
No one needs to call me. The communication out there between the representative and the customer was really poor. Maybe the dealership is understaffed. I will be taking my business to a Ford dealership in Fort Worth.
First Alfredo did not assist us. When we called to set our appointment we had other things that needed attention and told the person who made the appointment what they were. When we arrived we were told there was nothing in our appointment and that we would need to set another date for that. Never talked to Alfredo at all and the other things never got looked at. We live in Wichita Falls and try to get things done in one shot so we don't have to make as many appointments. It's annoying.
Service was excellent and on time as promised.
Great serve very attentive
Great service and very polite people Jason was very thorough and helpful
Great job and very professional
Provided outstanding customer service.
Thanks
Great service! Thank you! T Briggs Sr
I'm looking forward to receiving and completing the survey. Heath and his team did an amazing job!
Pete delivers blue ribbon service. I was very satisfied.
I would like to know why the service that I had last Friday cost $50 more than the same service I had last time.
Grapevine Ford is my go to dealership and awesome guys like Tyler is what makes me stand behind that statement. Thanks again for all your help!
Pete was very helpful and prompt. I appreciate his good service. ????
Bob was so incredibly nice! They did a great job on my car! Thank you!
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