Alfredo always does a wonderful job in letting me know what repair is needed and guides me thru the steps as the repairs are done. Grapevine Ford has been my choice since 1979. Ownership has changed several time but the great service remains the same.
Miguel always over delivers! He definitely strives to create an excellent customer experience
Rachel very thorough and attentive
Rachel’s service was as beautiful as she is. A 10!????
Alfredo was great! He explained the full process and set the expectation very well. He was friendly and professional. Awesome service!
Rachel was amazing, I appreciate it her help so much!
He kept me informed of the progress of the vehicle.
The service experience itself was fine. Jadon always does a great job. But it took 45 minutes after I had paid to get the car brought out. I was told there was a shortage of employees to get it. Then I was told it would be the next car out. At the 30 minute mark, I was told it was in getting washed. Nit at all sure what really happened, but 45 minutes is not acceptable.
Mr McBride did a great job.
The service was fine. I just felt like there could have been more communication around having to keep my vehicle for longer than anticipated. I didn’t have a local phone number to call anyone and get the status during the day. I finally drove up to the dealership to find out when it would be ready. Communication and a local phone number to call would have been helpful.
We were extremely satisfied with both Heath and the driver Archie who went above and beyond. Thanks
He’s a genius. Just super excellent. And ALWAYS nice. Mbe
Christopher Walker was professional and thorough! A pleasure to work with!
Heath is a great representative of you company. I will return for future services and replacement vehicles. Nice work under the current employment conditions.
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