Everything was awesome. Everything was clean and the staff was excellent. It was everything I would expect from a Lincoln Dealer.
Jodi is without a doubt one of the best. I have experienced several Ford advisors over the years and none come close to her! Also very impressed with the tech that changed the cam phasers! Truck runs like new and the engine bay was left clean with no leaks! Many thanks yo the tech as well!
Very professional, polite, and helpful.
Robert, heard me as I was explaining my dilemma and he was able to convey to another my exact problem. Though I had no appointment, he was still present.
Thanks Robert,
Jody was very helpful and kind.
Mr Leininger went above and beyond with my servicing and making sure I received my vehicle back!!
Bob did exactly what he told me would do when he told me he would do it
Grapevine Ford went to great lengths to correct a problem. Great experience! Very satisfied.
Great service guy made it very easy and was up front about prices and cost and also called when it was ready!!
Bob did a great job keeping me updated on the status of my car all day.
1. No one greets you in the service department (neither in Ford or Lincoln). I had to get out of my car & find someone to check my car in.
2. Service is horrible! On drop off & pick up I had to locate my car and find it in the parking lot. There’s no valet to bring a customer their car?! And the car was filthy! This is the only dealership that doesn’t provide a complimentary wash?
3. I dropped it off with two issues and left it for two weeks. Only the headlight was fixed, not the engine. The engine sound was obvious as soon as I turned it on AT FORD…will not be back!
Customer service is ALWAYS top notch!
Best experience yet! Thanks for getting me in and keeping me updated.
Pete did a great job today. He kept me updated.
My service was to rotate the tires.
Interesting the air pressure was not checked. It was low one tire and after service it was still low. Not good service.
Heath is the best!!!! He deserves a raise :)
He’s kind. Patient and always keeps me in the loop with every last detail.
Aaron was professional and prompt and courteous. A real pro
Daren is excellent. His communication skills are great. His knowledge of my vehicle is first-class. Get me an electric Explorer!
Chris Walker was great to work with!
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