I was told I would have to pay a separate diagnostic price of $150 for each reading on my car despite having one diagnostic reading done. Grapevine Lincoln is the only dealership I've ever heard of that charges per reading. Since I had three complaints I was told it would cost me $450 just to confirm my complaints. So if I had 5 complaints, that would cost my $750, just to tell me what's wrong with my car. That's a horrible business practice and based purely on greed. That's enough to keep me away from Grapevine Lincoln.
Heath is great! We were updated and taken care of quickly and with obvious care! So pleased!
They were very accommodating.
Aaron did a great job communicating with me and my vehicle was done promptly.
Absolutely! Truck was fixed quickly and communication was timely! Always a pleasant experience at Grapevine Ford service. Thank you for making it easy.
Rachel kept me updated every day very professional she is a great fit for that job
Great job Rachel!!!
Heath was responsive, efficient and communicative. Great job!
Robert was great! Just a maintenance service but he treated me like I was important. Love the courtesy pick up!
My vehicle was picked up at 1:00 pm and at 7:00 pm I was having to call to ask where it was. Absolutely no communication. Then I didn’t actually get it back until the next morning. And all of that for an oil change! You really can’t make this up. I have yet to believe this location has any understanding of what the customer expects when we pay the extreme price for a Black Label vehicle. Very frustrating.
Tyler always does his best. He got my vehicle in and out quickly with no problems.
Heath provided the necessary information and guidance for me to make intelligent decisions about the service for my vehicle. He was thorough, efficient, and friendly in delivering his expertise and support.
Alfredo was awesome. From start to finish he delivered exceptional customer service and got me in and out. That’s why I have my service done at Graoevine Ford as customer service is #1
So far everting is good. I let your team know more once I get my truck back in next day or two.
Such great people Tyler is the best advisor I have ever haf
Miguel was amazing and answered every question and was very professional
Pete does a good job for me.
Thanks
Great job Expectations well explained
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