Oscar was excellent he provided me a status update of my vehicle I became somewhat frustrated about the repairs but he provided me some feasible options to addressed some of the repairs he was professional and understanding throughout our conversation. Oscar is example of the great service I received at Hendrick’s. I would give him and the entire service department a 10.
Leah was great! Very friendly and kept checking on me keeping me posted on car. She represented the dealership really well!
Alex is awesome. Always a pro but also friendly and welcoming.
You actually had no appointments for 10/6 but I wanted to get a recall done before I had to go out of town for a death in the family on Sunday 10/7. He said bring it in no problem. Great asset to Hendrick Kia of Concord
Thank you for a job well done
Lady who helped me was very nice amd patient (cant remember her name)
Alex was very friendly. Extremely professional and made my experience very very comfortable. I will be returning
Wait time was 3 times as long as promised, even with an appointment! Would have made other arrangements if I had known.
Good service thank you Leah
I didn't appreciate the wait time the time for the car to be fixed I got there @ 12:40 didn't get my car till about 4/4:15....Leah did a gret job helped us with everything
Leah was AWESOME! She took a stressful start to getting my car serviced and turned it into a very successful service experience. Thank you so much Leah!!!
Kristine Goshea provided great customer service.
Thanks for fitting in all of those last second requests!
Oscar was very professional and courteous. Job well done. Oscar and Alex A are definitely gems that should be treated as such.
Excellent service and always professional.
Being new to Charlotte and having dealt with the same dealer for almost three years, I was nervous about going someplace new. I can honestly say, upon my 1st visit to Hendricks Kia, Kristine, Oscar and Kerri took away all of my fears with their excellent customer service and personable demeanor.
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