Outstanding, friendly service. Kept me informed and made me feel like my service was catered to me
Dan was courteous and professional.
Frank was great! Very friendly and professional.
Everything was quick and straightforward. Much improved from last time I had my car serviced with you.
Aldo was nice, clear and quick. A real pleasure!
Jim is always great and today was no difference. Straightforward and customer-service minded, I always appreciate working with him.
The person with whom I made the appointment made no effort in setting expectations on how long the service would take. I asked for the earliest appointment in the AM so I could wait and then get to work. When I arrived and checked in, I asked if the waiting room had WiFi. The man who helped me looked puzzled and asked me if I really wanted to wait because it was going to take at least a half-day. Needless to say, I had to work from home and never made it to the office. They called at 11:30 to tell me my tech went to lunch, and would finish up when he was done. I received a text at 1:25 that my car was finished, and when I picked it up it wasn’t even washed.
In summary, the customer service reps didn’t go out of their way to be helpful, and the experience left much to be desired considering the money spent on Audi vehicles. I’ve had better experience at dealer service locations for cars I’ve paid half as much for.
Fast clean good service great
Hector was so nice to me from the minute I walked in the door. He kept me updated on the progress and timing and even taught me things I hadn’t previously known about my car. I can honestly say this was the best car related experience I’ve ever had. I’ll definitely be back and will tell everyone I know about this place. Thanks again for everything, Hector!
Chris Sung is the best.
Period, the end. ????????????????
Hector was terrific. Was polite, smart, and helpful. No pressure and provided us with good information. Asset to Mazda.
Great service and teamwork by Dwight and Dan
Yes Aldo was polite and answered my questions. Plus gave me other information i would have forgot to ask . So Thant you Aldo for your service you provided .
Adam gave me quick tips on how to easily keep the brakes clean and tips to do a quick touch up on the wear/tear scratches on the car’s rear bumper. Very helpful!
Thank you ????
Hector was just outstanding. His attitude was was just amazing. I must tell my Porsche dealer that their team should take a few lessons from Hector on communication and positive work attitude
Great service guys and thank you.
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